Basic App Troubleshooting

If you are having issue with either the FotoZap Camera, FotoZap Booth, or FotoZap Scan app, there are a few steps that will often fix the problem.

These troubleshooting steps are shown below.

After you have tried at least steps 1, 2, and 3, please let us know the issue you are having by sending a clear description of the problem to support@fotozap.com. Try to include a photo or video that shows the screen of the device and the problem. Let us know which device you are using, what email you are signed into the device with, and what is happening. 


1.  Upgrade to the latest version of the App 
If you don't have the latest version of the app, you might be encountering a problem that has already been fixed. 
To upgrade:
  • Visit the App Store or Google Play Store on your device. 
  • If you are not running the latest version, the store will give you the option to upgrade the app. Please do so. No images or settings will be lost. 

2.  Kill the app and start it again
  • iOS:  double tap the home button and then swipe up to kill the app.   
  • Android:  launch the recent applications menu, tap and hold on the app and swipe to the right to kill the app.   
Relaunch the app. No images will be lost, and you won't have to login again.


3.  Power device off & on
  • Power the device completely off. To do this press and hold on the power button until you can completely power off the device.
  • After 10 seconds power the device back on.   
  • Relaunch the app.


4.  Delete the app & reinstall it from the app store

Warning: This will cause you to lose any images that haven't already been uploaded. You will also have to login again to the app.

To delete the app:
iOS:  hold down on the app icon until an X shows up in the corner of the icon and it shakes.   Click the X.   Then, visit the App Store, redownload the app and launch it.  Note you will need to sign back into the app.

Android: Open your device's Settings app.   Tap Apps or Application manager.   Tap the app you want to uninstall.   Tap Uninstall.   Next visit the Google Play Store, redownload the app and launch the app.  Note you will need to sign back into the app. 


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