An error we occasionally have seen is when a user creates a standard video length that might last 20 to 30 seconds including animations and then uploads a 2-minute audio file. The 'Beautifying Loop' then takes the full 2 minutes to process the video....which is a lifetime at an event!
SOLUTION: Make sure your audio file length is not too much longer than the video file you have created. It can be a few seconds longer, but trim it down to size!
Here is how the processing sequence looks on the iPhone or iPad. It shows a series of comments such as Building your Video, Applying Effects, Adding Filters, Looping Frames, etc.
The Settings below appear on your laptop or computer, when you are logged into the Admin site (not the app on your device). Login with your UN and PW, then go to
CUSTOMIZE > PROMOTIONS > (select your campaign) > BOOTH APP > FILTERS AND EFFECTS